Privacy Policy

This Privacy Policy explains how Closner Equipment Co., Inc. (“Closner,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit closner.com and our related pages and online services (collectively, the “Site”). By using the Site, you agree to the practices described in this policy.

1. Information We Collect

Information you provide to us. We collect information you submit directly, including when you:

• Submit a contact, quote-request, rental, parts, service, or warranty-registration form (such as your name, company, email address, phone number, location, and the details of your request).
• Review and electronically sign a quote, which captures the name and email address you enter, your signature image, and, for audit and fraud-prevention purposes, the date and time, your IP address, and your browser/device information.
• Apply for a job through our careers page (such as your contact details, resume, and application information).
• Communicate with us by email, phone, or text.
• Access a Closner staff or dealer account, where applicable (such as login credentials and account activity).

Information collected automatically. When you use the Site, we and our service providers may automatically collect technical and usage information such as your IP address, device and browser type, pages viewed, referring pages, and the dates and times of your visits. We collect this information using cookies and similar technologies (see “Cookies and Analytics” below).

2. How We Use Information

We use the information we collect to:

• Respond to your inquiries and provide quotes, equipment information, parts, service, rentals, and support.
• Prepare, deliver, and document quotes and electronically signed agreements, and send you a copy of a quote you have signed.
• Operate, maintain, secure, and improve the Site and our services.
• Communicate with you about your requests, transactions, and (where permitted) products, promotions, and company news.
• Evaluate employment applications.
• Detect, prevent, and address fraud, security issues, and misuse.
• Comply with our legal obligations and enforce our agreements.

3. How We Share Information

We do not sell your personal information. We share information only as described below:

• Service providers. We use trusted vendors to operate the Site and our business—for example, website hosting and infrastructure, database storage, transactional email delivery, and analytics. These providers process information on our behalf and are bound to protect it.
• Manufacturers, dealers, and finance partners. When relevant to your request (for example, a quote, warranty registration, or financing inquiry), we may share information with the applicable equipment manufacturer, an authorized dealer, or a finance provider to fulfill your request.
• Legal and safety. We may disclose information where required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Closner, our customers, or others.
• Business transfers. If Closner is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

4. Cookies and Analytics

The Site uses cookies and similar technologies to keep the Site functioning, remember your preferences, and understand how the Site is used so we can improve it. We may use analytics services that collect usage information to help us measure traffic and performance. You can control cookies through your browser settings; disabling certain cookies may affect how the Site works.

5. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy—including responding to your requests, maintaining records of quotes and signed agreements, and meeting our legal, accounting, and security obligations—and then delete or de-identify it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information. Under the Texas Data Privacy and Security Act, Texas residents may have the right to confirm whether we process their personal data; to access, correct, or delete it; to obtain a portable copy; and to opt out of certain processing such as targeted advertising or the sale of personal data (which we do not engage in). Residents of California and other states may have similar rights under their state laws.

To exercise a right, contact us using the details in the “Contact Us” section below. We will verify your request as required by law and respond within the timeframe the applicable law allows. You may appeal a decision by replying to our response. We will not discriminate against you for exercising your rights.

8. Children’s Privacy

The Site is intended for a business audience and is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

9. Third-Party Links

The Site may link to third-party websites and resources (such as manufacturer pages or brochures). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Site after an update means you accept the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise a privacy right, contact us at:

Closner Equipment Co., Inc.
Attn: Privacy
Email: nate@closner.com
Phone: (210) 732-2131
San Antonio, Texas